We don't show mockups or demos. These are production AI systems running live for real businesses — answering calls, sending reminders, and capturing leads around the clock.
A high-end luxury transportation company on the island of Oahu, Hawaii. Airport transfers, private tours, and VIP car service — the kind of business where every missed call is a $200–$800 ride that goes to a competitor.
Like most service businesses, this company ran on phone calls. Customers call to book, call to check their reservation, call to ask about pricing. And like most service businesses, the phones stopped getting answered at 5 PM.
Here's what that looked like:
Their existing booking process was also outdated — no online reservations, no real-time pricing, no integrated payments. Everything ran through phone calls and manual calendar entries.
The owner knew they were leaving money on the table. They just didn't know how much — or how to fix it without hiring more staff.
We designed and deployed a full AI-powered communication stack in three phases over three weeks:
Built the backend: lifecycle hooks for the booking system, automated cron jobs for reminders, secure webhook system for triggering downstream automations. All built into their existing WordPress infrastructure — no platform migration required.
Deployed a voice AI agent that answers every inbound call with a natural conversation. Trained on their specific business: service zones, pricing, booking procedures, escalation rules. Connected to the booking system for real-time reservation lookups.
Wired everything together with Make.com: booking confirmation SMS, 24-hour reminders, 2-hour reminders, AI-initiated booking link delivery, escalation alerts, and logging. Three automation scenarios handling every customer touchpoint.
Answers every inbound call 24/7 with a natural, conversational voice. Looks up reservations by phone number or confirmation code. Answers pricing questions for all service zones. Sends booking links via text on the spot. Escalates complex requests to the owner instantly with SMS and email alerts. Every call recorded and transcribed.
Custom WordPress booking platform with React frontend and Stripe Payment Element — handling reservations, vehicle selection, add-ons, and real-time pricing calculation. The AI integrates with this system directly to look up and confirm bookings during calls.
Instant SMS confirmation on booking. 24-hour reminder. 2-hour reminder. Operator alert before upcoming rides. All runs automatically with zero staff effort via a cron-triggered system built into the custom booking platform.
Make.com pipeline tying the voice AI, reservation system, Twilio SMS, Google Calendar, and Google Sheets into one seamless operation. Three scenarios handle every event from booking to reminder to escalation. No manual steps. No dropped handoffs.
"Before this, I'd wake up and check voicemail knowing half those people already booked with someone else. Now every call gets handled, my reminders go out automatically, and I only get pulled in when someone actually needs me. It's like having a full-time receptionist who never sleeps and never calls in sick."
— Owner, Hawaii Luxury Transportation Company
The single highest-impact move for any service business is answering every call. Everything else — reminders, follow-ups, integrations — compounds on top of that foundation.
We didn't replace their booking system or ask them to migrate platforms. We built on top of their existing WordPress infrastructure. Lower risk, faster deployment, no learning curve.
Every call scenario, every automation trigger, every edge case was tested before going live. The system worked on day one because we didn't skip this step.
Answering the call is step one. The real value is in the entire chain: call → booking → confirmation → reminder → completion. Each touchpoint that runs automatically is staff time reclaimed.
We're currently building AI systems for businesses across multiple industries. Case studies will be published as results come in.
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Every system we build starts with a 30-minute discovery call. We'll tell you exactly what AI can handle for your specific business — and whether it makes sense.